Terms of sale: All shortages (including any defects) must be reported to us in writing within 48 hours of receiving the product. No returns or exchanges will be honored after 7 days. Returns Merchandise Authorization (RMA) is required for all returns or exchanges. All returns will be charged a $25 or 25% restocking fee, whichever is greater. Products must be returned in original purchase condition and packaging. All products come with manufacturers warranty unless otherwise noted. RMAs are valid only for 10 days.
For defective/damaged items, Notebookparts.com will replace the part at no additional cost to the customer provided that we are informed within the above specified period.
LCDs, all drives (CD, DVD, and Combo Drive), video cable, inverter, keyboard, memory, processors (CPU), and hard drive sales are final. These products can be returned only when they are defective and for exchange only with the same product.
MOTHERBOARDS: Please verify the part number of the motherboard you need before ordering. Due to the sensitive nature and cost of motherboards, they can only be exchanged if the item is not the exact part number ordered. Otherwise, all motherboard sales are final and items cannot be returned or exchanged for any reason. All motherboards are tested and confirmed to be in working condition when shipped. For more information or any questions about this policy, please contact our customer service department via email or phone. However, we will warranty for a period of 90 days any motherboard that we install at our facility. Please email or call us for more information.
Manufacturers Warranty : Unless otherwise stated, a manufacturers warranty on an item on our website is valid for 90 days from the day of arrival for replacement or repair. Please contact us directly with any warranty questions or fulfillment.
Return products to:
120 Jonathan Street
Hagerstown, MD 21740
NOTE: Often, laptop manufacturers assign different item numbers to the same item in order to differentiate production runs and for other considerations. What this means is that, occasionally, the part you receive may not have exactly the same part number as ordered or in the original manufacturers documentation, even if its listed as an original part. Rest assured, we at notebookparts.com always send out either an exact or compatible item for every order as indicated on each items webpage, and, of course, always strive to ship an item with an identical part number whenever possible. If you have any questions or concerns about this, please let us know either via email or by phone. If you feel that you cannot accept this sort of discrepancy, feel free to let us know in the order comments, and we will work with you to find something to meet your requirements. As always, thanks for ordering and considering notebookparts.com for all of your laptop parts needs.
Orders cancelled after 4:00PM EST and/or cancelled next day will carry 10% cancellation fee.